The short version
The free plan costs nothing, so there is nothing to refund. If you pay for Premium and it is not for you, ask for a refund within 7 days of your first payment and you will get all of it back. You can cancel any time.
What you can get refunded
We refund the following in full:
- Your first payment for Premium (monthly or annual), if you ask within 7 days of paying.
- A duplicate charge, or a charge for a plan you did not choose, at any time.
- Any payment we are required to refund by the law where you live.
What is not refunded
We do not refund:
- The Weekly plan. It is a short, low-cost plan, so cancel before the next week starts if you do not want to renew.
- Renewal payments after your first one. Cancel before the renewal date to avoid being charged.
- Time already used. If you cancel part-way through a paid period, you keep access until that period ends but we do not refund the remainder.
How to cancel
You can cancel Premium at any time from the billing section of your account. Cancelling stops future payments. Your access continues until the end of the period you already paid for.
How to ask for a refund
Email support@tryexampal.com from the address on your ExamPal account. Tell us which payment you mean and the date you paid. We will reply as soon as we can.
Approved refunds go back to the original payment method. Payments are processed by our payment provider, LemonSqueezy, and your bank decides how long the money takes to appear, which is usually a few business days.
When a refund is issued, your Premium access ends and your account moves to the free plan. Your account and your progress are kept.
Your legal rights
Nothing on this page limits any rights you have under the consumer laws where you live.
Changes to this policy
If we change this policy, the new version applies to payments made after the change. The date at the top of the page shows when it was last updated.
Questions
Email support@tryexampal.com or read our Terms of Service and Privacy Policy.